Last updated: January 2024
At Gutter Gleam, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that you provide directly to us, including your name, email address, phone number, postal address, and property details when you request a quote, schedule a service, or contact us. We may also collect information automatically when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process your service requests, communicate with you about appointments and services, send you quotes and invoices, respond to your inquiries, send you marketing communications (with your consent), and comply with legal obligations. We do not sell your personal information to third parties.
3. Information Sharing and Disclosure
We may share your information with trusted service providers who assist us in operating our business, such as payment processors and scheduling software providers, but only to the extent necessary to provide our services. We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transfer. We do not share your information with third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information as well.
5. Your Privacy Rights
You have the right to access, update, correct, or delete your personal information at any time. You may also opt out of receiving marketing communications from us. To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within a reasonable timeframe.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, though disabling cookies may affect the functionality of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@guttergleam.co.uk or call 07376 912420. We are committed to addressing your privacy concerns and ensuring your personal information is handled responsibly and in accordance with applicable data protection laws.
